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FAQ IconFrequently Asked Questions

General

  1. What does "home Faculty" mean?
  2. What does "host Faculty/Department" mean?
  3. What is the "File for Graduation" function used for?
  4. The "File for Graduation" option is not available to me.
  5. My name is spelled wrongly.
  6. I am a new student. Bidding has commenced, but I am unable to view my QET results in the Students Information System to know whether I am required to bid for the English proficiency modules. What should I do?

Access to CORS

  1. I was not able to login to CORS and other NUS online services i.e. IVLE, NUS Email.
  2. I have paid my outstanding fees 6 hours ago. Why CORS does not allow me to login?
  3. I forgot my NUSNET password. What do I do?
  4. I encountered an error message while logging into CORS. What should I do?
  5. I am a freshman who just matriculated. Why am I still denied access to CORS although my NUSNET ID and password are keyed in correctly?

Course Code/CORS Bidding/Module Selection

  1. My Course Code (level of study) appears to be wrong. Who should I check with?
  2. I transferred to a new Faculty/programme this semester. However, my Faculty/Course Code has not been changed.
  3. I cannot find certain modules that are offered to my level of study in the module selection page.
  4. I was not allocated any points.
  5. My points record under 'NUS Point Management' does not seem right.
  6. Why does my point distribution for the Programme and General accounts differ with that of students from other Faculties?
  7. How do I find out if I am able to bid for a module in the current round?
  8. How many modules can I select for each bidding round?
  9. My bid was the same as the winning bid for a module. However, I was not allocated the module. Why is this so?
  10. I have been allocated a module. Why was I not refunded any points?
  11. My appeal to change an allocated lecture class has been approved. However, I have to pay more than the lowest successful bid points for the new lecture class. Why is this so?
  12. I have fulfilled the pre-requisites for a module. However, when selecting the module in CORS, an error message saying that I have not fulfilled the pre-requisites is displayed.
  13. I have been informed that certain modules will be pre-allocated to me. However, the modules are still not listed under the 'Allocated Modules' section in CORS.
  14. Why is my module(s) that I have selected for the minor subject is not open for bidding in the open bidding round for minor?
  15. Can a GEM be used as an Unrestricted Elective?
  16. I failed a module last semester and am required to retake the module this semester. However, I cannot find the module.
  17. In the process of dropping module(s), I received a message that the total MCs of my allocated modules fall below the minimum workload requirement. What should I do?
  18. I accidentally/unintentionally dropped a module which I obtained through bidding. Can I get my module reinstated?

Lectures/Tutorials

  1. Where can I find the lecture and tutorial timetables for a module?
  2. Will students get to sample/evaluate lectures during the first week of classes?
  3. Can I select and bid for a module if its lecture timetable clashes with the tutorial timetables of my allocated modules?
  4. How do I change the lecture group for a module?
  5. I cannot register (i.e. rank/add/drop/swap) for a particular module's tutorial.
  6. I cannot find the tutorial classes for a particular cross-listed module.
  7. There are only a few tutorial classes for a particular module (e.g. 4 out of 8 classes) available for me to select and rank. Where are the rest?
  8. I have not secured a tutorial class after the first balloting round. What should I do?
  9. I want to switch my allocated tutorial class to another class in Round 1B of balloting, but I cannot drop my allocated class and perform ranking again. Why is this so?

 

White Dot

Declaration of Major/Minor

  1. Why does the declaration page indicate "declaration is not required" or "declaration not to be done in this semester"?
  2. I cannot find certain majors or minors in the selection list.
  3. I just submitted a wrong declaration in CORS and was unable to resubmit/change my declaration.
  4. I cannot change my declaration in CORS.

CORS Appeals

  1. May I know what are the types of appeal that are available for students to submit via CORS?
  2. It has been many days since I filed my online appeal, and I have yet to receive a reply. Who should I contact?
  3. My appeal for 'Waiver of Module Pre-requisite' has been approved. However, I still encounter an error saying that I have not fulfilled the proper pre-requisites when I add the module. Why is this so?
  4. I was outbid for a module in the previous round. I appealed for the module under the 'Unable to Register for Module' appeal type. However, my appeal has been rejected or marked as 'not applicable', and no explanation was given.


 
 

General

  1. What does "home Faculty" mean?

    It is the Faculty in which a student belongs to. For DDP students, this refers to the Faculty of the primary degree.

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  2. What does "module host Faculty/Department" mean?

    The module host Faculty/Department is the unit offering the module.

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  3. What is the "File for Graduation" function used for?

    This is a platform to indicate your intention to graduate after completing the current semester of study.

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  4. The "File for Graduation" option is not available to me.

    Please check whether:
    • You have obtained the minimum MCs required in the previous semester, as indicated in the "File for Graduation" page.
    • Your Faculty requires you to file for graduation during the registration period.
    • Your Faculty requires you to file for graduation in a separate system from CORS.

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  5. My name is spelled wrongly.

    Please approach the Registrar’s Office personally with the necessary documentary proof (i.e. Identity Card/Passport/Baptism Certificate) to have your name updated.

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  6. I am a new student. Bidding has commenced, but I am unable to view my QET results in the Students Information System to know whether I am required to bid for the English proficiency modules. What should I do?

    Please write in to QET@nus.edu.sg.

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Access to CORS

  1. I was not able to login to CORS and other NUS online services i.e. IVLE, NUS Email.

    You may have keyed in the wrong NUSNET ID and/or Password, or your NUSNET password may have expired. You may reset your password via SMS. Please click here for the step-by-step guide for this service.

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  2. I have paid my outstanding fees 6 hours ago. Why CORS does not allow me to login?

    To expedite the process, please contact the Office of Financial Services (OFS) at Tel: 65166511. You may require to provide proof of payment. Please allow approximately 4 hours of turnaround time before you can login to CORS.

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  3. I forgot my NUSNET password. What do I do?

    You may reset your password via SMS. Please click here for the step-by-step guide for this service.

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  4. I encountered an error message while logging into CORS. What should I do?

    Error Message Recommended Action
    The Centralised Online Registration System (CORS) is currently not available online. Please check the CORS schedule and announcements for details on system availability.
    Sorry, we are unable to verify your record. Please try again. Please check if you have entered your NUSNET ID and password correctly.
    Sorry, you are unable to proceed with the module registration because your examination results are not released yet. Please contact the CORS help desk to verify the status of your examination results.
    You have been barred from CORS due to one of the following reasons:
    • You have outstanding fees with the University;
    • You are currently on LOA due to Medical reasons;
    • You have been given special consideration due to medical reason in the previous semester's examination;
    • You did not complete the verification of your academic documents with the Office of Admissions (OAM).
    Please login to myISIS for more details.

    For outstanding fees:
    • Outstanding fees have to be settled with the Office of Financial Services at least 1-working day before you are allowed to logon to CORS;
    • Should you need assistance with financial issue, you may contact the Office of Financial Aid at: financialaid@nus.edu.sg or through their helpline at Tel: 6516 2870.

    For Medical related issue:
    • You need to be certified fit to resume studies by the University’s Health Physician. Please liaise with your home faculty with regards to such certification.

    You may contact the Registrar’s Office should you required further assistance.

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  5. I am a freshman who just matriculated. Why am I still denied access to CORS although my NUSNET ID and password are keyed in correctly?

    For freshmen, please ensure that you have been matriculated. If your NUSNET ID and password are correct but you are still unable to login, please contact the CORS help desk to verify your status.

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Course Code/CORS Bidding/Module Selection

  1. My Course Code (level of study) appears to be wrong. Who should I check with?

    You may have not accumulated enough modular credits (MCs) to be promoted to the next level of study. Please check with your home Faculty or department for confirmation.

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  2. I transferred to a new faculty/course this semester. However, my Faculty/Course Code has not been changed.

    Please send an email to ugregistration@nus.edu.sg to check on your case. In your email, do provide your full name, Student ID (the number printed on your student card), old Faculty/Programme and new Faculty/Programme.

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  3. I cannot find certain modules that are offered to my level of study in the module selection page.

    Modules are listed under different categories such as Regular Module, Breadth Module, General Education Module and so forth. Please check under the appropriate category. Please note that the "Search for Modules" feature is only applicable for modules in the active list.

    If you are not able to find the preferred module in any of the category, you may submit an appeal in CORS. Select appeal type "Encountered problems when bidding for module".

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  4. I was not allocated any points.

    Students who are away on LOA/SEP/NOC would not be credited with any bid points in their accounts for the affected term(s). If you do not belong to the above category, please submit an appeal in CORS or contact the CORS help desk for assistance.

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  5. My points record under "NUS Point Management" does not seem right.

    There are two listings, one for your Programme account, and one for your General account. Please check if you are looking at the correct listing. Do submit an appeal in CORS or contact the CORS help desk if your points balance is not in order.

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  6. Why does my point distribution for the Programme and General accounts differ with that of students from other faculties?

    The distribution of points is based on each faculty’s curriculum structure. For example, if a faculty requires its students to fulfil a higher number of MCs for Programme requirements, there will be a higher point distribution in its students' Programme accounts.

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  7. How do I find out if I am able to bid for a module in the current round?

    For the same module, current bidding is available to different students at different bidding rounds.

    Please determine the module type code (e.g. 01 - Essential) and points account (Programme or General) that are applicable to you for that module.
    Once you have that information, you can refer to the following reports to check if the module is available to you in a particular round:
    1. Modules Available for Lecture Bidding Reports (Useful Info)
    2. Detailed listing of module types available for bidding (Useful Info)

    If the module is not available to you for current bidding in that round, or if there is no quota available for that lecture class, the record will appear under the "Advance Bidding" section in CORS.

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  8. How many modules can I select for each bidding round?

    From the start of Round 1 till the end of Round 2, a maximum workload policy of 23 MCs is in place for all students. This means that you can bid for modules up to 23 MCs.

    From Round 3 onwards, you can bid for more modules up to the maximum workload as configured by your faculty. If you wish to do more than the allowable workload, please seek approval from your Faculty by submitting appeal in CORS with the appeal type of "Encountered workload problems during bidding". (This is not applicable to freshmen in their first semester).

    Please note that with effect from AY2015/2016, the minimum number of modular credits per semester to be read by students* is 18 MCs, except for the following semesters where students could read fewer modular credits:
    a. final semester; and
    b. semester in which students are undergoing industrial attachment or doing the final year project.

    * Students from the Faculty of Law and the Yong Siew Toh Conservatory of Music are exempted from this requirement - please refer to respective Faculties for advice.

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  9. My bid was the same as the winning bid for a module. However, I was not allocated the module. Why is this so?

    If there is a tie situation, a first-come-first-served rule will apply.

    E.g. There are two places available for a module.
    Bid A: 150 points (9:00 AM)
    Bid B: 150 points (2:00 PM)
    Bid C: 150 points (2:01 PM)

    Bidders A and B will get allocated the module, as they placed their bids earlier.

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  10. I have been allocated a module. Why was I not refunded any points?

    If the amount of points you paid is equal to the lowest successful bid points for the module in that particular round, no points will be refunded. To check the lowest successful bid points, please refer to the Bidding Summary Reports (Useful Info).

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  11. My appeal to change an allocated lecture class has been approved. However, I have to pay more than the lowest successful bid points for the new lecture class. Why is this so?

    For appeals that involve changing a lecture class, the allocated module will be dropped with 50% refund. An additional 30 points, as an administrative charge, will also be deducted from your account. A further charge of the Average Successful Bid Points (Useful Info) of the new lecture class will be imposed.

    For more information, please refer to the CORS Policies Appeal page.

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  12. I have fulfilled the pre-requisites for a module. However, when selecting the module in CORS, an error message saying that I have not fulfilled the pre-requisites is displayed.

    Please submit an appeal in CORS for "Waiver of Module Pre-requisites". Select appeal type "Unable to fulfill pre-requisites/co-requisites when adding module".

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  13. I have been informed that certain modules will be pre-allocated to me. However, the modules are still not listed under the 'Allocated Modules' section in CORS.

    Please check with your home Faculty/Department.

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  14. Why is my module(s) that I have selected for the minor subject is not open for bidding in the open bidding round for minor?

    Only student with restricted minor (module type code - 17) will start to bid in the earlier open bidding round meant for minor. However, for open minor (those with Module Type Code 27/U9), please refer to http://www.nus.edu.sg/cors/useful-info.html (under "Module type code explained") to know the appropriate bidding round.

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  15. Can a GEM be used as an Unrestricted Elective?

    A GEM can be taken as an Unrestricted Elective if you have read extra GEMs on top of the GEM requirements. Students are advised to check the GEM website (http://www.nus.edu.sg/registrar/gem) on the GEM requirements or with the home Faculty on fulfilling University Level Requirement (ULR)

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  16. I failed a module last semester and am required to retake the module this semester. However, I cannot find the module.

    Check whether the module is offered this semester.
    If the module was pre-allocated to you previously, please check with the host Faculty/department on the pre-allocation.

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  17. In the process of dropping module(s), I received a message that the total MCs of my allocated modules fall below the minimum workload requirement. What should I do?

    Please proceed to your host Faculty/department to seek their assistance in dropping the module for you.

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  18. I accidentally/unintentionally dropped a module which I obtained through bidding. Can I get my module reinstated?

    As dropping a module involves an additional confirmation step, we trust that students are sure that the module should be dropped. As such, the module cannot be reinstated and the refund policy will apply.

    You may try bidding for the module again, or submitting an online appeal if the bidding period is over. Please note that appeal approval is subject to various conditions, such as the availability of quota.

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Lectures/Tutorials

  1. Where can I find the lecture and tutorial timetables for a module?

    All lecture and tutorial timetables are listed at the Schedule and Module Info page.

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  2. Will students get to sample/evaluate lectures during the first week of classes?

    Usually, students get to sample/evaluate the first lecture (first teaching week of each semester) for modules that are allocated to them after successful bidding. The bidding rounds are extended such that students can drop a module after a sample/evaluation, and still have an opportunity to bid for another module from the pool of remaining vacancies. When a public holiday falls during the first week of lectures, classes are usually postponed and students do not get to sample/evaluate the modules scheduled for that day*.

    Action: For modules that are affected by public holiday postponement of classes, students should use the IVLE and other similar channels, or check with the teaching department to decide whether the modules will be suitable. They should not bid for them if it is absolutely necessary to have a face-to-face opportunity to sample/evaluate before deciding. Meanwhile, lecturers are encouraged to provide more information about their modules that can assist students to sample/evaluate without a face-to-face lecture.

    * Except for hourly lectures that are conducted twice per week.

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  3. Can I select and bid for a module if its lecture timetable clashes with the tutorial timetables of my allocated modules?

    Unfortunately not. However, modules with large enrolments generally offer many tutorial groups at different timeslots.

    It is important to check whether your timetable would be able to accomodate all your lectures and tutorials, especially for modules with small enrolments where there are few timeslot choices.

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  4. How do I change the lecture group for a module?

    If the module has not been allocated to you yet (i.e. the module appears in your 'Selected Modules' list), drop the module and re-select it with the correct lecture group. If you have already been allocated the module, you will have to drop the module and re-bid for it under the proper lecture slot. Note that only 50% of the points that you have paid to secure this module will be refunded to you.

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  5. I cannot register (i.e. rank/add/drop/swap) for a particular module's tutorial.

    Please check if the module is available for balloting during that particular iteration using:
    1. The 'Tutorials Available for Balloting Reports' (Useful Info)
    2. The 'Detailed Module Info' listings - 'Tutorial Time Table' link (Schedule & Module Info)

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  6. I cannot find the tutorial classes for a particular cross-listed module.

    For cross-listed modules that do not have tutorial groups of their own, please check the tutorial groups under the parent module code even though you are registered under the cross-listed module code.

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  7. There are only a few tutorial classes for a particular module (e.g. 4 out of 8 classes) available for me to select and rank. Where are the rest?

    Some tutorial classes may only be open to students of certain courses.

    Also, certain modules may have different tutorial classes tied to each lecture class.

    e.g. NM2220 has two lecture classes - Lecture 1 and Lecture 2.
    Lecture 1: Available tutorial classes are DW1, DW2, DW3, DW4, DW6, DW9.
    Lecture 2: Available tutorial classes are DW7, DW8, DW10, DW11, DW12.

    If you have been allocated Lecture 1, only the DW1, DW2, DW3, DW4, DW6, DW9 tutorial classes will be visible for selection/ranking.

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  8. I have not secured a tutorial class after the first balloting round. What should I do?

    There are two rounds of balloting for each iteration (e.g. Round 1A and Round 1B). If you were not successful in the first round, you can try again in the second round. If you are still unable to secure an appropriate tutorial class through balloting, you can try acquiring a class in the 'Add/Drop/Swap' round.

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  9. I want to switch my allocated tutorial class to another class in Round 1B of balloting, but I cannot drop my allocated class and perform ranking again. Why is this so?

    Students who have been allocated tutorial classes in Round 1A of balloting cannot rank those tutorial classes again. Adding/dropping of allocated tutorial classes can only be done during the 'Add/Drop/Swap' round.

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Declaration of Major/Minor

  1. Why does the declaration page indicate "declaration is not required" or "declaration not to be done in this semester"?

    Different degree programmes have different declaration requirements. For example, Science students can declare their majors and minors in CORS, while Arts and Social Sciences students declare prior to using CORS. Check with your home faculty/department for the declaration requirements applicable to you.

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  2. I cannot find certain majors or minors in the selection list.

    Some majors and minors are only open to students who have been granted approval to enrol in them. Have you got the necessary approval?

    For restricted majors and restricted minors, the respective major/minor programs will only be reflected in the declaration list only if students have been accepted into the programs. Alternatively, you may submit an online appeal in CORS. Select appeal type 'Encounter declaration problems during bidding'

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  3. I just submitted a wrong declaration in CORS and was unable to resubmit/change my declaration.

    Please submit your appeal in CORS. Select appeal type 'Encounter declaration problems during bidding'.

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  4. I cannot change my declaration in CORS.

    Declarations can only be done once per semester in CORS, upon their 1st logon cannot be changed during bidding. Faculties may place a restriction that majors/minors can only be changed within a certain number of semesters of study. Please verify with your faculty/department if there are any such restrictions, and if so, whether you fall within the allowable range.

    If you have submitted a wrong declaration:
    1. For major declarations, please contact your home faculty.
    2. For 2nd minor declarations, please contact the Faculty/program office that is offering the programs.

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CORS Appeals

  1. May I know what are the types of appeal that are available for students to submit via CORS?

    There are various type of appeals that students are could submit. Please refer to the Appeal Handling Chart (under the 'Appeal' section) for details. Different appeal types are available during different period of time.

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  2. It has been many days since I filed my online appeal, and I have yet to receive a reply. Who should I contact?

    You can refer to the Appeal Handling Chart (under the 'Appeal' section) to find out the unit which is handling your appeal (e.g. Student home Faculty or module host Faculty/Department). After that, check the Contact Us page for the relevant Faculty/Department's contact information.

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  3. My appeal for 'Waiver of Module Pre-requisite' has been approved. However, I still encounter an error saying that I have not fulfilled the proper pre-requisites when I add the module. Why is this so?

    Please contact the host department of the module and inform them that the waiver has not been updated correctly.

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  4. I was outbid for a module in the previous round. I appealed for the module under the 'Unable to Register for Module' appeal type. However, my appeal has been rejected or marked as 'not applicable', and no explanation was given.

    If you were unsuccessful in previous bid rounds, you should try to acquire your module in the remaining bid rounds.

    If you are still unable to secure the module after the last round, you may send in an online appeal. However, please note that approval is subject to various conditions, such as the availability of quota.

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